Read about the latest improvements and features we've added to the Core by Premier Software product.
We regularly introduce new features into our software products. The following new features or changes have been included in this release.
When a person cancels a group activity, the first person in the queue can now be automatically booked onto the activity and sent an SMS to confirm they now have a place.
Our ref: CBP-1304
It is no longer possible to create a new, blank price structure. You can still create a new price structure by copying an existing price structure first, and then change the relevant prices. If you really wish to create a new, blank price structure, please contact our support team who can do this for you.
Our ref: CBP-1745
We have added the ability to upload an image to a client instead of using a web cam.
Our ref: CBP-1937
On the outstanding section on the future payments report we have added the start date and time of the appointment that the future payment is associated with
Our ref: CBP-2170
We have introduced a new feature for managing annual (or single-payment) members called Global Membership Renewal. This new feature allows you to renew all single-payment memberships in one go, and send out postal letters or e-mails, and run membership invoices.
Our ref: CBP-1292
On receipts and on the system and reports where a room charge has been applied the selected room number is also displayed
Our ref: CBP-2416
SalonSpy integration URL has been changed from
https://salonspy.co.uk
to
https://api.salonspy.com
Our ref: CBP-2335
It is now possible to test e-mail settings configured within the Main System Details and Site Settings screens. Simply configure your e-mail server, click the "Test e-mail settings" button and enter an e-mail address. Core by Premier Software will dispatch a test e-mail to validate the configuration.
Our ref: CBP-1744
We regularly review client feedback and support issues. The following items have been resolved in this release.
http://servicedesk.premiersoftware.co.uk/ticket?id=96564&showmenu=false
The issue here is that if you add an additional onto a reservation, if the diary is completely full for the time of the reservation, for example arrival is at 9 and departure is at 2, when clicking "Book All", it doesn't look at the departure time of the reservation, and therefore will book after this time.
NetHelpDesk ID:96564. View in NetHelpDesk:
https://support.premiersoftware.co.uk//wb2.nhd?f=oneusersrequests&U=0&b=
!165164172168166166163
Our ref: CBP-661
http://servicedesk.premiersoftware.co.uk/ticket?id=131290&showmenu=false
not really sure if there is much that can be done about this but wanted to escalate it for discussion either way.
if you run the members listing report for specific membership types and the list of membership types will end up taking up a whole page, then it will throw a crystal error to say that the header is larger than a page.
ideally you want to keep the list of membership types so you can see what you have run the report for.
the only way I can think of dealing with this is to make the text smaller and have it expand across the page as well as down the length of it
NetHelpDesk ID:131290. View in NetHelpDesk:
https://support.premiersoftware.co.uk//wb2.nhd?f=oneusersrequests&U=0&b=
!165165166163163169159
Our ref: CBP-504
http://servicedesk.premiersoftware.co.uk/ticket?id=133500&showmenu=false
- create a package with just 1 selection on it
- create a reservation for 1 client
- add 2 of the package
- the 2nd instance of the package does not show the selection, it just shows as if it contains 2 treatments.
NetHelpDesk ID:133500. View in NetHelpDesk:
https://support.premiersoftware.co.uk//wb2.nhd?f=oneusersrequests&U=0&b=
!165165166165166160159
Our ref: CBP-512
http://servicedesk.premiersoftware.co.uk/ticket?id=140432&showmenu=false
If GDPR compliant marketing is enabled the mailshot button on the member record card in Manager/Admin is not enabled if Opt-in to marketing is ticked.
can't see anything from profiler that suggests it is data related.
i would hazard a guess that Manager/Admin is still treating the Opt-in to Marketing box as the Exclude from Marketing box regardless of whether GDPR marketing is turned on or not as when it is ticked, the option to send a client mail shot is not available
can replicate on 2.11.1.0024
NetHelpDesk ID:140432. View in NetHelpDesk:
https://support.premiersoftware.co.uk//wb2.nhd?f=oneusersrequests&U=0&b=
!165165167162165163161
Our ref: CBP-670
We have resolved an issue preventing the users from accessing non-members from the members search in Manager
Our ref: CBP-2118
When amending a bill and applying a promo onto the line issues would occur with service charge
Our ref: CBP-2240
We have resolved an issue that prevents the user from amending a receipt that contains a Group Activity with automatic pricing
Our ref: CBP-923
When scheduling Facility appointments via the API, availability is now correctly returned when -Shared- has been added to the facilities Rota.
Our ref: CBP-1972
Appears the currency report formatting issue has been resolved.
Our ref: CBP-1709
Previously, when wanting to use the /legacywebcam parameter the PClocationID was required. We have improved system handling if this is not supplied.
Our ref: CBP-1430
When cancelling out of the appointment screen with the red cross, price and appointment changes will be discarded correctly.
Our ref: CBP-2408
We have resolved the issue that prevents appointment from being unlocked when you leave them.
Our ref: CBP-2443
If some of your items had more than 9 characters in their codes, the Arrivals Print would have caused an error message to be displayed.
Our ref: CBP-1139
When booking and future paying an appointment at full price, then assigning an automatic discount to the client, it now refunds the overpayment correctly
Our ref: CBP-1810
Ensure Bills Analysis report includes refunds
Our ref: CBP-2565
We have improved the performance of loading this report, so that it loads quicker.
Our ref: CBP-830
The book all button is booking appointments outside of the client's visit times.
Video of the problem attached to NHD - see 1 minute 5 seconds in.
The book all button should respect the client's arrival and departure times and not be able to book outside of this window.
NetHelpDesk ID: 112059. View in NetHelpDesk:
https://servicedesk.premiersoftware.co.uk/ticket?id=112059
Our ref: CBP-693
When booking an appointment for a client that has either medical prompt or non arrival etc the description now will show when the user clicks on the prompt.
Our ref: CBP-1641
The green continue button is now enabled when booking an appointment that requires multiple notice board items to be acknowledged.
Our ref: CBP-1726
An issue has been resolved that was introduced in v2.12.3.0062; the issue caused a crash when attempting delete a client or member via Manager or Administrator. This has now been corrected.
Our ref: CBP-1914
You can now correctly cancel and manage a future paid appointment
Our ref: CBP-1781
An issue was resolved that could occur when cancelling an appointment.
Our ref: CBP-671
We have amended the logic applied to displaying and hiding the refund reasons which in turn fixes the issue of cancelling the appointments
Our ref: CBP-1721
Change made to prevent system from crashing, added flexibility to check for merged client and a selected client.
Our ref: CBP-1703
We have removed any blank list view records from the consent and audit tabs to prevent the application from crashing when clicked
Our ref: CBP-511
We have resolved an issue that caused a crash when entering client details upon creating a new client.
Our ref: CBP-581
Client search by email on encrypted databases will now return matching results.
Our ref: CBP-1923
When doing column closure, the closure will now schedule around any internal appointments that have been added through the diary.
Our ref: CBP-815
Fix to correct a bug that would prevent a user booking a group appointment
Our ref: CBP-1845
When scheduling appointments via online appointment booking, no issue will occur.
Our ref: CBP-1965
When creating a new client in a reservation, if you don't fill in any of the details and go straight to email, enter an email, when you green tick the software no longer crashes.
Our ref: CBP-373
An issue has been resolved so that the user can now delete a member that has expired via delete client
Our ref: CBP-909
An issue has been resolved to ensure if bill lines are removed and the user backs out, the client will be still on the departure screen.
Our ref: CBP-863
If you book a client in for multiple appointments and future pay them, then change the price of the appointments in the pricing structure so that a refund is due to be given to the client. When departing the client, the refund amount is set in the default payment method and can be amended correctly
Our ref: CBP-1400
Fixed bug causing a crash for some clients that had courses with selections
Our ref: CBP-1900
The Discounts Given by Income Centre Report was erroring when run in versions after 2.10.0
This has been corrected in 2.12.3.0080 onwards.
Our ref: CBP-1939
Now when emailing a appointment confirmation for example, the site you pick within the dropdown, will now allow you when selecting the document to email you will now get the selection for the site you picked not the current pc location your pc location it set to.
Our ref: CBP-1881
Using Hotel Perfect, End of day will now only pick up the sites bills not other sites
Our ref: CBP-1786
Corrected an issue where the end-of-day maintenance would not run if another bill was put through the till that is currently undergoing an end-of-day.
Our ref: CBP-2409
Call Centre end of day now triggers interface postings for each site the EOD maintenance is being run for.
Our ref: CBP-2107
We have updated the expired vouchers report to exclude vouchers that are added and then cancelled out of the tilling screen
Our ref: CBP-1466
When you attempt to set an end date on a facility appointment that has appointments booked in after that date, it now loads the report showing the appointments correctly
Our ref: CBP-1579
The facility availability will not have any speed issue when being queried
Our ref: CBP-1974
Change to correctly handle booking slots becoming available again if a prior appointment was cancelled
Our ref: CBP-2504
When signing a member up, we have filtered out inactive users
Our ref: CBP-1664
The Future Business Overview report now takes into account discounts allocated to appointments.
Our ref: CBP-1019
The date selection with in the report screen has changed to be only future date options.
Our ref: CBP-554
We have amended the future payments button on the diary screen to use the permissions set.
Our ref: CBP-847
Future payments where the customer had redemptions outside of the report period correctly no longer show on the outstanding report.
Our ref: CBP-2386
Now when looking on the future payments report for a group activity future payment that's outstanding it will show correctly.
Our ref: CBP-2011
We have excluded future payments from showing incorrectly on the staff snapshot report
Our ref: CBP-778
An issue has been resolved to allow the use of old group activity codes when they are inactive.
Our ref: CBP-510
The "Untick for All Sites" checkbox on the Group Activity booking screen is now respected, allowing clients created at other sites to be booked on an activity.
Our ref: CBP-677
When attempting to book an appointment with contra-indications the online portal will now prevent the booking and show an error to the user.
Our ref: CBP-2551
Group activity refunds now show correctly on the End of Day, Income Centre Overview and Trading Summary reports.
Our ref: CBP-2282
The group activity waiting list automation required an Administrator licence to run successfully. This requirement has now been removed.
Our ref: CBP-1839
When departing, we have added a check to see if the promotion applied to the line is active and shows a message when it is not
Our ref: CBP-2156
The Income Centre Overview and Trading Summary reports no longer show a site imbalance for couple's treatments that are part of a reservation.
Our ref: CBP-1883
We have resolved the issue preventing the Income Centre Overview By Payment Method from crashing when ran
Our ref: CBP-2532
Reservation deposit refunds are no longer included in the Income Centre Overview report.
Our ref: CBP-361
Previously, if you wanted to make an income Centre inactive yet all the items that have that income allocated to it are inactive. You would have to go and deallocate them. Now if they are all inactive it will let you just make the income Centre inactive.
Our ref: CBP-1474
Fixed bug where the band override limits were not being used when looking for package availability
Our ref: CBP-1934
When departing a bill that has multiple payment methods, the amounts to each payment method will now correctly split over a hotel PMS interface.
Our ref: CBP-1947
When posting across an interface the revenue will be correct when split payment methods are used.
Our ref: CBP-1960
An issue has been resolved where by an error occurred booking group activities in certain circumstances.
Our ref: CBP-1643
Fixed an issue with facility bookings in reservations after the Online by Premier auto-delete process removed a reservation for non-payment.
Our ref: CBP-1623
An issue has been resolved on the retail allocation screen against appointment codes.
Our ref: CBP-408
When editing clients details through the reservation schedule screen no issues will occur.
Our ref: CBP-2009
Limit the editing of Loyalty points to members home site in reception and manager
Our ref: CBP-633
Fixed an issue with manually amending loyalty points for members.
Our ref: CBP-1529
It is now possible to make more than one appointment code inactive without having to leave the Appointment Codes screen after each one.
Our ref: CBP-1345
An issue has been resolved within the bill screen when completing a manual refund
Our ref: CBP-541
When reprinting a client's completed medical questionnaire that isn't linked to a specific questionnaire (e.g. completed online) the medical types are no longer repeated.
Our ref: CBP-1290
We have sped up the members listing report mail merge considerably; the system no longer crashes the software when running.
Our ref: CBP-2398
When running the Members Listing, both the report and mail merge will contain the same client records.
Our ref: CBP-1985
An issue has been resolved with the amount box now correctly functioning.
Our ref: CBP-694
When applying a reason code to a multi staff appointment issues occurred with other lines on that bill. This has been corrected
Our ref: CBP-2163
Change to prevent a crash when applying a promotional code to a Multi-Staff Additional Appointment on a Reservation
Our ref: CBP-2561
When the client has multiple courses containing the same items, the redemption now comes from the oldest course
Our ref: CBP-470
Where a reservation payment received through a partner via the Core API consists of multiple payment lines, these now show correctly on the Bills Analysis with Payment Methods reports.
Our ref: CBP-2242
Fixed an issue that would incorrectly show availability where an availability override existed for a different site but not the selected site
Our ref: CBP-1901
Change to enable the Checkbox that enables user to enter on account Direct Debit information. There was an issue where this did not function.
Our ref: CBP-2015
With encrypted databases, customers would not be able to complete a password reset online due to a blank password being sent. This has now been corrected.
Our ref: CBP-1925
We have improved the performance of client areas within Online.
Our ref: CBP-2031
Change so that Core will only send confirmations to Web Bookings that have no confirmation sent and have had a payment taken
Our ref: CBP-2554
Corrected an issue where online reservations were not created correctly in some cases and could not have payments taken
Our ref: CBP-2340
The Online password reset functionality will now work as expected. Previously a blank password could be sent to the customer.
Our ref: CBP-989
The client synchronisation to Opera using the HTNG interface is now more reliable. A single client record failing to sync will no longer stop other clients from synchronising.
Our ref: CBP-2026
The quantity figure on the Courses Outstanding report now shows correctly and the tax column now longer shows the currency symbol.
Our ref: CBP-2038
Fixed a bug where the incorrect package availability was shown where band limit overrides were applied for the same time and band across multiple sites
Our ref: CBP-1891
An issue was resolved with adding an appointment to a existing package
Our ref: CBP-1648
We have resolved an issue with creating a new package, where an error could occur.
Our ref: CBP-1646
An issue has been resolved whereby package new time bands weren't being pulled through.
Our ref: CBP-723
Tax breakdown of payment methods (payment splits) is now stored correctly on redemption payment methods, which removes the need for a manual fix for Courses financial reports.
Our ref: CBP-2036
The amount of a appointments the appointment categories are matching up with all the other reports
Our ref: CBP-2002
When running the report for a selection of business areas only one was being used in the filtering of the report
Our ref: CBP-1649
When adding additional appointments onto a reservation that has come from a PMS, no issues will occur when deleting or amending them.
Our ref: CBP-2073
When adding additional appointments onto a reservation that has come from a PMS, issues will no longer occur when deleting or amending appointments.
Our ref: CBP-2035
Corrected an issue where a site's end of day figures may not get posted to Hotel Perfect if another site had previously completed their end of day.
Our ref: CBP-2105
The values posted across the interface will now match all the different payment methods chosen on the bill
Our ref: CBP-1956
Allcoating a promotional code to a zero value item on the tilling screen previously caused a crash or incorreclty created a refund line.
This has now been corrected.
Our ref: CBP-1028
The report for staff rotas to identify any clashing appointments with changes will now be correct.
Our ref: CBP-1962
When accessing a reservation that is already in use by another user, the application will now allow you to go into the reservation as ‘read only’ without crashing.
Our ref: CBP-1964
The enhanced receipt now will print without no issues occurring.
Our ref: CBP-1794
When amending a Direct Debit run and then recreating the file, we have rectified an issue that was preventing the recreation of the file
Our ref: CBP-2447
Group activity and facility appointments can now redeem an applicable course item when they are additional items on a reservation.
Our ref: CBP-2045
Correct an error where the amount that had been future paid was higher than expected when using multiple payment methods including a virtual terminal payment method.
Our ref: CBP-1945
Resolved a system error when refunding gift vouchers using the Mail Order screen.
Our ref: CBP-2243
You can now reprint questionnaires and the information showing will be correct.
Our ref: CBP-1838
It is no longer possible to take a Reservation Deposit as a negative deposit which causes issues with the Redemptions Outstanding reports. Refund/No Refund Deposit button on the Payment tab.
Our ref: CBP-2288
We have amended the reservation deposits report to ensure that the correct data is returned
Our ref: CBP-2402
When taking payment through the reservation screen no issues will occur
Our ref: CBP-1984
The Reservation Portal no longer shows items in packages that have been flagged as "not required."
Our ref: CBP-1941
We have amended the report so it no longer doubles the amount for single clients with multiple packages on a single reservation
Our ref: CBP-1754
When changing the confirmation method and clicking sent no issue will now occur.
Our ref: CBP-1921
Resolved Export to excel issue when generating reservations made report
Our ref: CBP-1746
An issue was resolved to ensure the booking time that is displayed is within the start and end time of the timetable.
Our ref: CBP-1684
Now when booking through reservations into a twin room RSI Points will be calculated correctly.
Our ref: CBP-1882
An issue was resolved whereby unwanted internal appointments were on the print.
Our ref: CBP-535
When posting across an interface the revenue will be correct when split payment methods are used.
Our ref: CBP-1957
Change to show 'Other' items on the clients web portal and allow them to be paid for
Our ref: CBP-2509
The Income Centre Overview and Trading Summary reports no longer show a site imbalance for couple's treatments are added as part of a reservation.
Our ref: CBP-1866
When running a mail merge for the members listing report, we have sped up the loading of this mail merge selection.
Our ref: CBP-1356
We have made amendments to the staff rota to ensure that it is saved correctly when an end date is set
Our ref: CBP-1505
We have resolved an issue with staff rotas where in the diary on the date that the rota ends, it now renders the Not available slots correctly
Our ref: CBP-1338
‘Show on rota’ should always remain enabled for Not Available, -Lunch-, Holiday and -Shaded-. Should a user accidentally untick this, upon leaving the screen it will now be re-enabled.
Our ref: CBP-1696
This fix will see the ability to print a list of staff members to work correctly.
Our ref: CBP-578
An issue has been resolved whereby the value for the total appointment value was different to staff hours analysis detail.
Our ref: CBP-690
Amendments have been made to the staff snap shot report to improve reporting figures
Our ref: CBP-818
Stock description on the stock order will follow the correct user setting for standard or alternative descriptions
Our ref: CBP-2128
Added an additional column that shows the single qty price multiplied by the stock used quantity on the Stock Used report
Our ref: CBP-2529
We have fixed the issue preventing the running of the report.
Our ref: CBP-1722
The stock valuation report was showing duplicate items, this has now been resolved
Our ref: CBP-2477
The "Sync changes to PMS" checkbox in Integration Options now saves correctly.
Our ref: CBP-1916
Client profiles used for "temporary" reservation clients no longer appear in the client search results
Our ref: CBP-2436
Ticket which prevented new staff members from being able to book appointments against
Our ref: CBP-1753
When having a user with a AD linked to issue would of occurred within the login process.
Our ref: CBP-1689
For customers using old or legacy web cameras, we have introduced an argument that can be configured to instruct CORE to use an older version of DirectShow/DirectX.
To utilise this argument, the application shortcut must be configured with a suffix of ' /legacywebcam' on the target path.
Our ref: CBP-1013
Fixed a bug where the incorrect price would be returned when use price at time of booking is turned off and a web booking discount is used.
Our ref: CBP-1899
When you have a web deposit the correct value will be posted to the interface
Our ref: CBP-2016
Corrected problem that prevented a Web Payment from being shown on the next days End of Day if the current day End of Day had already been completed
Our ref: CBP-1902
Any other items that do not fit into the above sections.
when executing the direct debit run, we output an additional file for PSB along side the BACs file
Our ref: CBP-2127